You are a smart buyer, so you research common complaints about any company before you decide to purchase their products.
People who complain about iPage do often have valid complaints.
The most common complaint is with transparency of pricing. Sure, they advertise a $1.99/month price, but when you get to the payment page, you see that you need to pay for at least 1 year up front. If you’re anything like me, you’d rather pay a low monthly fee with no contract. iPage is not the only host doing this. In fact, most popular web hosts do this, including BlueHost, iPage, eHost, FatCow, and many more.
That’s why I use HostGator. I have the Baby plan and I use it to host several sites. I also recommend HostGator to my web design clients. They have a long history of providing quality web hosting service at an affordable price, and they let you pay month-to-month instead of forcing long term contracts.
If that sounds good to you, you may want to check out HostGator and use coupon code BUILDPATH to get 60% off your hosting. (opens in a new tab)
Continuing on with iPage, other common complaints include…
- Their sites may load slowly
- Technical support is not very communicative and makes mistakes, sometimes forgetting to reply to your ticket. This is because they outsource the 1st tier of their support to India. Tip: if you want better support people, call the number on their homepage or email iPage at support(at)ipage-inc.com. That will connect you directly to actual support engineers rather than ticket submitters.
- They charge low introductory prices but the renewals are usually around $10/month. Many customers don’t realize the $1.99/month is an introductory price only valid for the first year of service.
- They charge a processing fee for refunds. So yes, you can get your money back with their money back guarantee, but they will take a processing fee out of it. I think last I heard it was $15 or so.
Now, I don’t meant to single out iPage here. They are not the only web hosting company who does this. In fact, there are hundreds of other hosting providers who all give similar levels of service, have similar policies and have similar complaints.
But nobody wants to experience these things. So what option do you have?
Here’s what I recommend for you:
Well, here’s my recommendation: In August 2015, eHost has overtaken all other hosts we’ve reviewed, including iPage, Bluehost and others. Here’s why…
- Best web host overall
- cPanel control panel
- Free Domain for LIFE (not just for the first year, like most hosts)
- Terrific, easy to use website builder
- Over 1,000 fresh, quality website templates
- Easy WordPress blog/site setup
- Higher performance than iPage for very similar price
- No hidden fees
- 45-Day money-back guarantee with no weird fees or rules
- Monthly payment option available (instead of forcing you to pay for a year or more up front)
Be sure to check out my full, in-depth review of eHost before you sign up for any web host. I hope you end up with eHost, because it’s currently the best hosting for under $10/month.
Recommended: Click here to open eHost.com (exclusive 50% discount link)
What do people say about iPage?
iPage is a trusted company with over 10 years worth of web hosting service and experience. It is counted as one of the best and most popular web hosting service in the internet. Most of the reviews given by customers are generally favourable. However, try as it may no company can please each and every consumer. There certainly are users who have less than stellar things to say about iPage.
Let us try and learn from their complaints and see if what they say about iPage is true. Just remember that reviews can sometimes be biased and have to be taken with a grain of salt.
What are the most common complaints about iPage?
The following are the most common complaints customers have about iPage:
Users commonly complain that iPage’s software, such as Drupal and Joomla, are not performing as well as advertised. More advanced users omplain that iPage is somewhat lacking in features such as SSH and ASP.net. It is important to note that iPage is created for beginners and most of the missing features will not be needed by first timers. As you can see in my review of iPage, this isn’t an issue for 95% of people who don’t enjoy staring at a black screen with white text, messing with weird commands (SSH console).
Users complain that iPage’s email client and servers are slow, even if they themselves are using high end hardware. Also, they note that the web host have a lacklustre uptime which is alarming if your business depends on continuous web presence. To be fair every server experiences downtime and iPage immediately addresses the issue. iPage is currently investing in additional hardware to speed up hosting and prevent downtimes.
One of the things that usually irk users is the difficulty in contacting customer support and if you are able to get through sometimes they place you on hold for as long as 20 minutes. And even if you use the live chat support service they are just usually given various links where they are unceremoniously bounced about.
COMMON IPAGE COMPLAINTS
Some users report that the tech support representative seems to have a general lack of knowledge in resolving their problems or fixing errors. .Others even complains that the tech representative even has to ask them what company they are calling for. This is alarming for businesses because it adds to the time that their websites are not visible in web.
According to users when you sign for iPage you are given several payment options but nowhere in that page will you find that you can pay on a month to month basis. You have to pay for a full 1, 2 or 3 years depending on the service you chose. On the other hand, you do get your money back any time you choose to discontinue you service. No questions ask. This means that if you signed up for 1 year but decided to end the contract in 3 months, you do get a refund for the remaining seven months that you paid upfront. There certainly are web hosting companies that charge you for a monthly rate but it the prices can be as steep as $150/month!
iPage is a purely shared hosting service. You have to remember that iPage is designed for small businesses and first time users, so shared hosting is more than enough for their needs. If you would like to have a dedicated server, you have to look for somewhere else. But hey, remember that they have a money back guarantee so you can use it for signing up to another web host.
Every web hosting service provider certainly has their drawback and iPage is no exception. iPage can certainly give users a much more solid experience compared to other web hosting sites. It is inexpensive, provides unlimited bandwidth, has easy to use features and throws a lot of value-added features for free.
Even with iPage’s limitations, the benefits the user will definitely outweigh it. It still remains the best choice for those who are just starting to explore the vast potential that the world wide web can offer.