Common WebHostingHub Complaints

topimgWhen doing your research for your target hosting partner, you will definitely see a couple of complaints regarding the service. You need to learn how to differentiate real complaints from fabricated ones. The hosting industry is one very tough business to be in and some companies resort to mudslinging tactics, which, for inexperienced users, may seem like legit complaints.

problem laptop error iconWhat are the common types of complaints and how do you investigate if these are real ones? How will these complaints affect you and your site? We have gathered the top common complaints and given you some troubleshooting workarounds to help you get past them. We also explain in the section below why these complaints are common and what you can do about it.

unlimited storage

database server hosting icon with gearProbably the most common complaint (and misunderstanding) when it comes to the basic web hosting packages is that when you see the term unlimited storage, you will think that you can store the whole world’s worth of data into their servers.

While this can be considered as a marketing ploy, there is also an important fine print when dealing with unlimited storage. As long as the company is fine with your data consumption, the will allow your unlimited data storage.

storage lock keysThis simply means, your storage facility is completely in their control. They can choose to measure it or choose to ignore how much data you are putting in. The key thing to remember is that you should not abuse the system. Only store what you need to store, optimize what you can optimize and you definitely will not run into big problems in the future.

Need some tips on how you can make the most out of your web storage?

backup icon refreshDo offline backups. Your hosting partner will automatically back things up for you but it is also your responsibility to do manual and offline backups (replicate your data) into a secondary storage facility like your external hard drive or cloud backups like Google Drive or Dropbox.

minimize files icon folderMinimize your files, especially your images and videos for online viewing. In Adobe Photoshop, you can save images for web use (smaller file size without compromising quality).

trash delete icon check for duplicate contentCheck for duplicate content and applications so that you can remove them and save yourself additional space.

caching content laptop with mouse arrowEmploy a caching mechanism so that not all of the data needs to be redone every time it is needed.

there is no such thing as free domain

domain registrationOne of the reasons why people sign up with their preferred hosting partners is that they saw the “free domain” note in the website. This can really help you save money, especially if you plan to get more than one domain, right? A domain can cost more than $20 per year so that’s big savings, right?

Well, not all the time. Usually, when a domain is given for free, you need to note the following limitations:

  •  You cannot really choose the domain that you will get. Some premium domain names like www.partysuppliesonline.com is considered premium and won’t be available for free. The www.partysuppliesonline.net, is considered regular and may be offered for free. But it does not have the same impact, right?
  •  Free domains mean that the domain name is OWNED by the hosting provider. So if you choose to SWITCH hosting partners, you will have to either buy the domain from them or let go of the old one and get a new one. Can be tricky if you already have an established name and brand.

These are not really detractions but more of a reality of what free domains really mean. Make sure you are ok with these before you sign up with any partner so that you can minimize your complaining about being duped regarding the free domains.

frequent downtime

downtimeWere you promised a 99.9% uptime record? How come you sometimes see your site down, or slowing down, at crucial times? Before you launch a hate campaign for your current hosting provider, keep in mind that these promised uptime percentages actually stand up for a particular amount of “allowed” downtime.

Check out the guide below:

  • 99.9% uptime means an allowed downtime of 10.1 minutes per week. That does not sound so great, right? Which is why we really encourage you to read and study the fine print before signing or paying for anything.
  • 99.99% uptime means an allowed downtime of not more than 1.01 minutes per week
  • 99.999% uptime means an allowed downtime of 6.05 seconds per week.

99 percentOf course, the more 9’s that you see, the more expensive the hosting setup is. But we advise you not to go for less than the 99.99% uptime guarantee, if you can afford it, to give your users a seamless experience. The 10 minutes downtime for the 99.9% guarantee, if that happens during your peak hours, can be disastrous already.

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