If you are scouting for web hosts, you need to look beyond their features and services. These are things you can easily find in hundreds of hosting review websites.
What you need to keep an eye for are criticisms and evaluations made by those who actually experienced using their service. Based on a study, consumers will most likely talk about their bad experience about a service rather than the positive ones. These are the ones you need to read to avoid ending up being one of them.
- Unlimited bandwidth
- Unlimited storage
- Free domain name for one year
- Quick-install online store apps
- An awesome website builder
- Reliable customer support
- Free marketing credits.
- Free Blogging Platform
- Photo Galleries
Now let’s see if this web host is as perfect as it looks.
A typical example of a FatCow complaint is about slow response time for their websites that uses WordPress blogging software. However, this problem does not only exist in FatCow hosting but is also found in other web hosting providers. There are many factors that can cause a WordPress blog to work slowly, and not all of them are web host-related.
For instance, a WordPress that displays too much web content may really appear slow during run-time. As a content management system, WordPress may require more resources from your site’s browser and putting too much elements may indeed take time for your browsers to load these resources.
Also, customizing WordPress templates and changing the CSS (Cascading Style Sheets) may also result in a slower blog compared to those using regular templates and themes. These are problems which could have been resolved by a simple call on FatCow’s support team. There are also complaints regarding the price of FatCow’s plans, but these issues actually proceed from a wrong interpretation of the pricing conditions.
If you encounter any problem with FatCow, the first thing you need to do is to contact their customer support instead of ranting in online forums or social networking sites. FatCow has 24/7 customer support handled by competent Native Americans. You have many options for communicating your concerns to the FatCow Support Team. You can use their chat system or contact them via telephone.
If your problem requires immediate attention and your online connection is working, you can try and visit FatCow’s official site and use their Live Chat Feature. Just look for a chat cloud icon with the words “Live Chat” at the top of FatCow’s main page. Click on it and a new window will appear requiring you to enter some information like name and email address. Just complete the necessary fields and click on the “Start Chat” button. In just a few seconds, the chat window will appear and you’ll be greeted by one of FatCow’s customer support representative.
You may also choose to use FatCow’s phone support if you are located in the United States. Their contact numbers are plainly displayed on the top of their website and consist of two phone lines: one for the Sales Department and another for Customer Support. FatCow’s phone support gets good feedback from most users due to their being friendly and reliable.