Reading up about web hosting reviews and recommendations can really help you decide which web hosting company to sign up with. Most of the web hosting contracts last for at least 12 months so whatever decision you make know can really make a impact on your business and your finances.
Apart from knowing the features of a web hosting company, their monthly rates, available discounts and other perks, you should also be aware of the common issues encountered by their customers.
This is so that you will know how to address them even before they become YOUR problem. Here are a couple of FatCow’s most common issues and how you can work around them. Read up and understand so that you will not go into the contract oblivious of their issues.
- Customer boredom. If your pages load too slow even if your customer does not have an Internet speed issue, then you risk losing your customers.
- Slow update of user’s posts and contribution can also heighten the churn rate in your customers
- Transactions needing real time confirmation such as bank deposits, comments or even game results are at risk with a slow client-server connection.
Your overall user experience suffers and we all know how high the expectations of people are nowadays with regards to online transactions.
Another common complaint, also with FatCow, is that the customer support team replies too slow. While there is an instant acknowledgement of your trouble ticket (which is automated, by the way) the “real” response in terms of quality and usable content comes several hours, if not days, after.
A simple refund may take forever and a simple troubleshooting tip can be delivered by various agents after a very long thread of emails. This is a typical scenario but wouldn’t it be nice if you can do away with that? If there were more customer support agents on call or if their tools were much simpler to use so that you don’t have to call them in the first place.
Here are some troubleshooting tips that you might want to do if in case you are getting impatient with the FatCow customer support team:
- Make sure all of your images are formatted for web. Use the “Save for Web” function in Adobe Photoshop, for example.
- Enable caching of your data especially in cases where huge databases are involved.
- Check the efficiency of the CMS tools that you are using like Drupal, Joomla and WordPress
- Perform routine monitoring of your resource consumption so that you can notice spikes in your memory consumption, if applicable. At least when the web host warns you of your consumption (especially for those using unlimited accounts), you have an idea where you can begin troubleshooting your site.
More than 1 million sites have trusted iPage and if you think about it, then this means they must be doing something right and efficient considering the affordable price tag that they offer.