FatCow Problems

topimgfatcow review testimonials commentsReading up about web hosting reviews and recommendations can really help you decide which web hosting company to sign up with. Most of the web hosting contracts last for at least 12 months so whatever decision you make know can really make a impact on your business and your finances.

Apart from knowing the features of a web hosting company, their monthly rates, available discounts and other perks, you should also be aware of the common issues encountered by their customers.

web adminThis is so that you will know how to address them even before they become YOUR problem. Here are a couple of FatCow’s most common issues and how you can work around them. Read up and understand so that you will not go into the contract oblivious of their issues.

Most common problems in web hosts – network connection

internet connectionThe number one concern of most website owners is the quality of network connection in a hosting package. This is the number one reason why you need a good host and it is the feature most often complained about. While one can argue that you can always find something to complain about, network connectivity is a big thing.

With a slow connection, you endanger

  • Customer boredom. If your pages load too slow even if your customer does not have an Internet speed issue, then you risk losing your customers.
  • Slow update of user’s posts and contribution can also heighten the churn rate in your customers
  • Transactions needing real time confirmation such as bank deposits, comments or even game results are at risk with a slow client-server connection.

Your overall user experience suffers and we all know how high the expectations of people are nowadays with regards to online transactions.

Too slow customer support responses

support icon fatcowAnother common complaint, also with FatCow, is that the customer support team replies too slow. While there is an instant acknowledgement of your trouble ticket (which is automated, by the way) the “real” response in terms of quality and usable content comes several hours, if not days, after.

customer support iconA simple refund may take forever and a simple troubleshooting tip can be delivered by various agents after a very long thread of emails. This is a typical scenario but wouldn’t it be nice if you can do away with that? If there were more customer support agents on call or if their tools were much simpler to use so that you don’t have to call them in the first place.

Troubleshooting tips

Here are some troubleshooting tips that you might want to do if in case you are getting impatient with the FatCow customer support team:

  • Make sure all of your images are formatted for web. Use the “Save for Web” function in Adobe Photoshop, for example.
  • Enable caching of your data especially in cases where huge databases are involved.
  • Check the efficiency of the CMS tools that you are using like Drupal, Joomla and WordPress
  • Perform routine monitoring of your resource consumption so that you can notice spikes in your memory consumption, if applicable. At least when the web host warns you of your consumption (especially for those using unlimited accounts), you have an idea where you can begin troubleshooting your site.

Are there FatCow alternatives

alternative webhostingIf you think these complaints are unacceptable or if you really want to find an alternative to FatCow, you can always go with other cheaper web hosting companies like iPage. As of the moment, iPage has the lowest monthly rates with the same features (if not more) of its competitors.

More than 1 million sites have trusted iPage and if you think about it, then this means they must be doing something right and efficient considering the affordable price tag that they offer.

3 Comments

  1. Noggin-CY March 9, 2014 at 3:33 pm - Reply

    FatCow also “lose” incomming messages – they can be delivered to 3 other addressees of the same mail but the FatCow one will just get totally ans irretrievably “LOST”

    I have had this happen both last weekend and again this weekend – and it takes them almost the whole day to fix the problem !
    I cannot recommend that anyone who wants or needs to recieve emails uses FatCow to host their website

  2. Andrew Newey August 27, 2013 at 9:59 am - Reply

    Yep, my FatCow wordpress hosting constantly freezes. Not just slow, but freezes and doesn’t return for half an hour or longer. The rest of my site which isn’t WordPress still responds fine. Strange – but unfortunately not uncommon. Migrating is such a pain… I wish it would just work as it should….

    • J. Hurt December 10, 2013 at 1:05 am - Reply

      I have spent several days looking on line to see if others have had their Fatcow wordpress website “freeze”. Thank you, Andrew Newey! You are the only person I’ve come across, in my countless hours of searching, to comment on this (quite common) occurrence with Fatcow. I thought there was something wrong with my website! Very aggravated with Fatcow. My website freezes EVERYDAY now…sometimes 4 times a day for 45 minutes each time. I purchased several books about WordPress (thinking it was a plugin or theme) and would like answers as to what the problem is with Fatcow operations. I will be leaving Fatcow in February when my 1 yr. membership is up.

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